Frequently asked questions
We accept payments through the following methods for items picked up at our designated pickup points:
- Wire Transfer: Payments must be completed via bank wire transfer prior to the pickup date. Please ensure that the transfer is initiated and confirmed to avoid any delays in your order.
- Cryptocurrency: We also accept selected cryptocurrencies. Please contact us to confirm the cryptocurrencies we support and the conversion rates that will apply at the time of payment.
• Wire Transfer:
– Upon placing your order, you will receive an invoice with our bank details.
– Payments must be made in full prior to pickup. Please include your order number in the transfer description to ensure proper allocation of your payment.
– Once the payment is confirmed, you will receive a confirmation email along with your pickup information.
• Cryptocurrency:
– After confirming your order, you will receive a wallet address for the accepted cryptocurrency.
– The payment must be made in full prior to pickup. Make sure to include your order number in the transaction memo to help us identify your payment.
– You will receive a confirmation email once your payment is verified.
Payments must be completed no later than 24 hours before the scheduled pickup to guarantee your order is prepared and available.
• All payments are non-refundable once the order is confirmed, except in cases where items are unavailable.
• For cancellations prior to payment confirmation, please contact us immediately for assistance.
For any questions regarding the payment policy, please contact our Accounts team at:
• Email: accountteam@timeshippingcompany.com
• Phone: (+1 ) 815-859-5050
By utilizing our pickup point services, you agree to comply with this payment policy. Thank you for your understanding and cooperation.
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